Travel Design Lab (“Travel Design Lab,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit https://traveldesignlabs.com, communicate with us through Instagram, Facebook, WhatsApp, email, or website forms, respond to our advertisements, or book one of our travel experiences.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Your name and social media username;
• Email address and telephone number;
• Messages, questions, and information you send through Instagram, Facebook, WhatsApp, email, or website forms;
• Travel preferences, requested dates, group size, accommodation preferences, dietary requirements, and other information needed to plan or book a trip;
• Booking and payment information. Payments may be processed by third-party payment providers, and we do not normally receive or store complete payment card details;
• Technical information such as IP address, browser type, device information, pages visited, referral source, and interactions with our website or advertisements;
• Information provided through Meta lead ads or messaging advertisements, including your responses and the information associated with your inquiry;
• Any other information that you voluntarily choose to provide.

Please do not send sensitive personal or medical information unless it is necessary for your safety or participation in a travel experience.

2. How We Collect Information

We may collect information:

• Directly from you when you contact us, submit a form, respond to an advertisement, make an inquiry, or book a trip;
• Through Instagram, Facebook, Messenger, or WhatsApp;
• Through our website and analytics technologies, including Google Analytics and Meta Pixel;
• From payment processors, booking platforms, or travel suppliers when necessary to complete a reservation;
• From publicly available sources or referrals, where permitted by law.

3. How We Use Your Information

We may use personal information to:

• Respond to your inquiries and communicate with you;
• Provide itineraries, prices, availability, and information about our travel experiences;
• Process reservations, payments, and booking confirmations;
• Arrange accommodations, transportation, activities, and other travel services;
• Personalize or prepare private and small-group trips;
• Provide customer service and important trip-related updates;
• Improve our website, advertisements, services, and customer experience;
• Measure the performance of our marketing campaigns;
• Send marketing communications where you have consented or where otherwise permitted by law;
• Protect our business, prevent fraud, resolve disputes, and comply with legal obligations.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

• Your consent;
• Taking steps at your request before entering into a contract;
• Performing a contract with you;
• Compliance with legal obligations;
• Our legitimate interests in responding to inquiries, operating and improving our business, preventing fraud, and marketing our services, provided those interests do not override your rights.

You may withdraw your consent to marketing communications at any time.

5. How We Share Information

We may share personal information only when reasonably necessary with:

• Hotels, transportation providers, guides, activity operators, retreat centers, and other travel suppliers involved in your booking;
• Payment processors and financial service providers;
• Website, email, analytics, advertising, customer-management, and technology providers, including Meta, Google, Tilda, Instagram, Facebook, and WhatsApp;
• Professional advisers, accountants, insurers, or legal representatives;
• Government authorities or other parties when required by law or necessary to protect legal rights and safety.

We do not sell personal information for money.

Third-party platforms and providers process information according to their own privacy policies and terms.

6. Advertising, Analytics, and Cookies

Our website may use cookies and similar technologies, including Google Analytics and Meta Pixel, to understand website usage, measure advertising performance, and show relevant advertisements.

These providers may collect information about your device, browser, website activity, and interactions with advertisements. You can manage cookies through your browser settings and adjust advertising preferences through your Meta or Google account settings.

7. International Data Transfers

Travel Design Lab operates internationally, and our service providers and travel suppliers may be located in different countries.

Your information may therefore be transferred to and processed in countries other than the country where you live. Where required, we take reasonable steps to ensure that appropriate protections are used for international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Generally:

• Inquiry and messaging information may be retained for up to 24 months after the last meaningful interaction;
• Marketing information may be retained until you unsubscribe or withdraw consent;
• Booking, transaction, and contractual records may be retained for the period required by applicable tax, accounting, insurance, and legal obligations.

Information may be deleted or anonymized when it is no longer required.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion or cancellation of your information;
• Object to or restrict certain processing;
• Withdraw consent;
• Request data portability where applicable;
• Opt out of marketing communications;
• Ask how your information has been used or shared;
• Submit a complaint to an applicable data-protection authority.

10. Security

We use reasonable administrative and technical measures designed to protect personal information. However, no online service, transmission method, or storage system can be guaranteed to be completely secure.

11. Children’s Privacy

Our website and advertising are not directed to children under 18, and we do not knowingly collect personal information from children for marketing purposes.

Information concerning a minor traveler should be provided only by their parent or legal guardian when necessary for a booking.

12. Third-Party Links

Our website and communications may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The revised version will be posted on this page with an updated date.